Refund policy
At Nail Nest, customer satisfaction is our top priority. We want you to love your nails! If you're not fully satisfied with your purchase, we’re here to help.
Returns
You can request a return within 7 days of receiving your order.
Items must be unused, in original packaging, and in the same condition you received them.
We do not accept returns on used nails, opened glue, or custom sets (due to hygiene reasons).
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund status.
Approved refunds will be processed within 5–7 business days to your original payment method or bank account.
Shipping charges are non-refundable.
Non-Returnable Items
Used press-on nails
Opened nail glue or accessories
Sale items or promotional bundles
Custom nail designs or personalized sets
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery. Send clear photos of the item and your order number to info@thenailnest.store or WhatsApp us at 03210003243, and we’ll resolve it quickly.
How to Start a Return
Email us at info@thenailnest.store or message us on WhatsApp.
Include your order number, photos (if needed), and reason for return.
We’ll guide you through the next steps!
Thank you for shopping with Nail Nest — where beauty meets convenience!
